Return and Refund Policy

 

Thank you for shopping at Ruhm, a Delhi-based luxury fashion ecommerce brand. Please read this Return and Refund Policy carefully before making a purchase. By using our ecommerce platform hosted on Shopify, you agree to abide by the terms and conditions outlined below.

Return and Refund Policy

1. Return Policy

   We do not offer returns on our products unless the item you received is damaged or defective. If you believe you have received a damaged or defective item, please contact us within of receiving your order at the following email address: ruhmindia@gmail.com.

   To be eligible for a return, please ensure that:

   • The item is in its original packaging.
   • The item is unused and in the same condition as when you received it.

2. Refund Policy

   If your return is approved, we will initiate a refund to your original payment method. Please allow for the refund to be processed.

3. Contact Us

   If you have any questions about our Return and Refund Policy, please contact us:

   Ruhm - Delhi's Luxury Fashion Ecommerce Brand Phone: +91 85951 09983 Email: ruhmindia@gmail.com

4. Changes to the Policy

   We may update this Return and Refund Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

5. Exceptions

   In exceptional cases, we may consider returns or refunds outside the scope of this policy if the circumstances warrant such action. Any exceptions will be made at our sole discretion.